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Service Delivery Manager

Reference: J0107790
Start: 01.10.2018
Job Type: Perm
Location: London
Language(s): English

What is it about

Does the prospect of engaging with senior consultants and clients, focusing on relationship management and sales excite you? Can the words approachable, persuasive and results orientated be used to describe you?

  • We have a unique opportunity for a Service Delivery Manager (SDM) to join our successful, fun and dynamic sales team at emagine Consulting. In your new role as Service Delivery Manager, you’ll have the opportunity to act as a support function; you’ll do this by being naturally welcoming, inviting and methodical in your approach and demeanour. You will be interacting with our subject matter expert (SME’s) senior specialist consultants on a daily basis, that are placed onsite with our clients, Tier 1 and 2 investment banks; so being able to risk assess and identify any immediate and or future concerns on the accounts and projects that you are supporting is essential.

How can you contribute

As Service Delivery Manager, you three core areas of focus will be:

  • Consultant care: Walking consultants onsite for their first interview/meeting with our clients (Tier 1 and 2 investment banks), ensure that our consultants are taken care of once working onsite with our clients on various projects, maintain professional working relationships with our consultants every 4 weeks, once they are engaged in their projects with our clients
  • Client Relationship Management: Owning salary negotiations and contract extensions with clients on behalf of our consultants, keeping in contact with project leads/senior leaders on the client side to obtain feedback on how our consultants are doing, network with clients via events that are hosted to maintain a great working relationships
  • Business Development: Generate leads through speaking with clients and projects leaders to identify new business areas in our client groups, engage with our consultants to identify leads through their network and or other project work, partner with our internal recruitment team to find leads/connections that may be suitable for future projects

Who are you?

Qualification / General Profile

Ideally you will have the following experience and attributes:

  • Consulting: Management / Business / IT / Recruitment / Strategy.
  • Delivery: Client Services / Project Administration / Coordination.
  • Oversight: SLAs / Deliverables / Project Status / Operational Risk
  • Stakeholder Management: Maintaining and Building relationship.
  • Have in-depth and recent experience in partnering investment banks on various projects in a consultant care, client relationship and sales facing role
  • Have mastered the art of persuasion and be able to influence at all levels
  • Be adept at creating business development strategies
  • Be a natural leader, proactive in up-selling and cross-selling our business solutions to existing clients

How to apply?

If you would like to apply for this unique and rewarding opportunity, then please click on the "Apply Now" tab. Alternatively, please send over your most up to date CV to joseph.alabi@emagine.co.uk



About emagine

emagine Consulting is an independent professional services consultancy with 30 years of experience specialising in the banking and financial services industry. We partner with our clients to meet their business initiatives both on the immediate and long term. We achieve this by leveraging our expert and proprietary industry knowledge, coupled up with an extensive understanding of their business needs to drive the right solution for our clients. With our practice-based organisational structure, combined with our agile delivery model, we are able to successfully delivery highly complex, cross region programmes/projects for our clients.

Our 5 core values are as follows:

Caring - we are attentive, we listen and learn from each other

Committed - we are committed to delivering results

Courageous - we dare to explore new realms of possibility

Collaborative - we trust each other and work as a reliable team

Creative - we think outside the box, with expertise and imagination

Come and join our emagine family, become an emagineer, where you'll get:

A commitment to an accelerated: career pathway, development, and learning

To work in an established brand with a startup mentality

An excellent salary and an exceptional benefits package

Recognition programmes

“emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin”


Joseph Alabi

+44 20 7041 1000

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emagine by the numbers

30 years of financial sector knowledge
125 million revenues in 2017
1000 staff working on client projects
90% internal promotion


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